Question 1

How long do repairs usually take?

Accepted Answer

Most repairs are completed within 24–48 hours. More complex issues such as motherboard faults or data recovery may take a little longer — we'll always give you an honest estimate before we start.

Question 2

What types of devices do you repair?

Accepted Answer

We repair desktops, laptops, gaming PCs, and all-in-ones. We work on all major brands including HP, Dell, Lenovo, Acer, ASUS, and custom-built systems.

Question 3

Will my data be safe during a repair?

Accepted Answer

Yes — we treat your data with care and will never wipe a drive without your explicit permission. We always recommend backing up important files before any repair, and we can help with that too if needed.

Question 4

Do you offer a warranty on repairs?

Accepted Answer

Yes. All repairs carried out by PC Gamers Hub come with a 30-day warranty covering the specific fault we fixed. Physical damage will void the warranty.

Question 5

Do I need to book in advance for a repair?

Accepted Answer

You can walk in during opening hours or book in advance using our online booking form. Booking ahead helps us prioritise your job and reduces waiting time.

Question 6

How much does a repair cost?

Accepted Answer

Pricing varies depending on the issue. We offer a free initial diagnosis so you'll know exactly what the problem is and what it will cost before we proceed — no hidden fees.

Question 7

Can I customise the specs on a pre-built system?

Accepted Answer

Absolutely. Our pre-built listings are starting points. If you'd like more RAM, a larger SSD, or a different GPU, just get in touch and we'll put together a custom quote tailored to your needs.

Question 8

Do the pre-built PCs come with Windows installed?

Accepted Answer

Yes — every system comes with Windows 11 fully installed, updated, and activated, ready to use straight out of the box.

Question 9

What warranty do the pre-built PCs come with?

Accepted Answer

All pre-built systems include a 12-month parts warranty. If anything goes wrong within that period, bring it back and we'll sort it. Software related issues are not covered under warranty.

Question 10

Can I collect in store, or do you offer delivery?

Accepted Answer

All systems are available for collection from our store at 126 Milkstone Road, Rochdale. Please get in touch to discuss delivery options.

Question 11

Are the listed prices final?

Accepted Answer

The prices shown are indicative and may vary slightly based on component availability at the time of purchase. We'll always confirm the final price before taking payment.

Question 12

How does the custom build process work?

Accepted Answer

Get in touch via our quote form or give us a call. We'll discuss your budget, use case, and preferences, then put together a parts list and price. Once approved, we assemble and test the system, and contact you when it's ready.

Question 13

How long does a custom build take?

Accepted Answer

Most custom builds are completed within 1–3 working days once parts are confirmed and in stock. We'll keep you updated throughout the process.

Question 14

Do I need to put a deposit down?

Accepted Answer

Yes — we require a deposit before ordering components. The amount varies depending on the build cost. We'll confirm this when your quote is approved.

Question 15

Can you build a PC for gaming, streaming, or content creation?

Accepted Answer

Yes — we build for all purposes. Whether you're a competitive gamer, streamer, video editor, or just want a powerful everyday machine, we'll spec it out to match your workload.

Question 16

Where are you located?

Accepted Answer

We're based at 126 Milkstone Road, Rochdale, OL11 1NU. There's street parking nearby and we're easy to find.

Question 17

What are your opening hours?

Accepted Answer

Mon–Thurs: 10:00 AM – 5:00 PM | Friday: 2:00 PM – 5:00 PM | Saturday: 10:00 AM – 5:00 PM | Sunday: Closed.

Question 18

What payment methods do you accept?

Accepted Answer

We accept cash, card, and bank transfer. Please speak to us about payment options for larger builds or repairs.

Question 19

Can I call you before coming in?

Accepted Answer

Of course — give us a ring on 01706 801010 and we'll be happy to advise whether you need to come in or whether we can help over the phone.

Frequently Asked Questions

Repairs & Servicing

Pre-Built PCs

Custom PC Builds

General

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