Privacy Policy
Effective Date: 21 May 2026
1. Company Information
PC Gamers Hub Ltd
Company Number: 16544404
Email: info@pcgamershub.co.uk
Phone: 01706 801 010
2. Introduction
PC Gamers Hub Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, contact us, request a quote or use our services.
3. Information We Collect
We may collect the following personal information when you contact us or use our services:
- Full name
- Email address
- Telephone number
- Information relating to your enquiry, quote request, repair or order
We do not directly store or process customer card or banking details through our website.
4. How We Use Your Information
- To respond to enquiries
- To provide quotations
- To communicate about repairs, upgrades, products or services
- To manage reservations and collections
- To provide customer support
- To improve our website and services
We do not sell, rent or trade your personal information.
5. Legal Basis For Processing
Under UK GDPR, we process personal information where necessary to:
- Respond to customer enquiries
- Provide requested products or services
- Fulfil contractual obligations
- Comply with legal obligations
- Maintain legitimate business operations
6. Cookies
Our website may use cookies and similar technologies to improve user experience, analyse website performance and understand how visitors use our site.
Cookies may help us:
- Improve website functionality
- Understand visitor behaviour
- Monitor website performance
- Support analytics and future marketing features where applicable
You can disable or manage cookies through your browser settings. Some website features may not function correctly if cookies are disabled.
7. Third-Party Services
Our website may use trusted third-party services, including:
- Google Search Console
- Google Analytics, if enabled
- PayPal for secure online payments
These third-party providers may process limited technical or usage information in accordance with their own privacy policies.
Online payments made through PayPal are processed securely by PayPal. PC Gamers Hub does not store or process customer card or banking details directly.
8. How We Store & Protect Your Information
We take reasonable security measures to protect your personal information from unauthorised access, misuse or disclosure.
- Your information is stored securely
- Access is limited to authorised personnel
- Information is kept only for as long as necessary
9. Data Retention
We retain personal information only for as long as necessary to provide our services, respond to enquiries, comply with legal or accounting obligations, or resolve disputes.
10. Sharing Your Information
We do not sell, trade or rent your personal information.
Your information may only be shared:
- Where required by law
- With trusted service providers where necessary
- To comply with legal obligations or prevent fraud
11. Your Rights Under UK GDPR
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Object to or restrict certain processing
- Request information about how your data is used
12. Complaints
If you have concerns about how your personal information has been handled, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).
13. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
14. Changes To This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
15. Contact Information
PC Gamers Hub Ltd
Company Number: 16544404
Email: info@pcgamershub.co.uk
Phone: 01706 801 010