Terms & Conditions

1. Introduction

These Terms & Conditions govern purchases of products and services from PC Gamers Hub Ltd through our website, in store or by other agreed means.

Please read these terms before placing an order or authorising work. We will make them available before you enter into a contract with us.

In these terms, “we”, “us” and “our” refer to PC Gamers Hub Ltd.

A consumer is an individual purchasing wholly or mainly for purposes outside their trade, business, craft or profession. Provisions concerning statutory consumer rights apply to consumers.

Nothing in these terms excludes or restricts your statutory rights.

2. Company Information

PC Gamers Hub Ltd
Registered in England and Wales
Company Number: 16544404

Registered Office, Trading, Collection & Returns Address:

Email:info@pcgamershub.co.uk
Phone:01706 801 010

3. Products & Services

We supply products and services including:

• Pre-built gaming and home & office PCs
• Custom PC builds
• New and refurbished components, peripherals and accessories
• Refurbished PCs and laptops
• PC and laptop repairs and upgrades
• Console and tablet repairs
• Hardware diagnostics
• Hardware advice and quotations
• Servicing and maintenance

Product descriptions will identify whether goods are new or refurbished and disclose any known material defects or limitations.

Refurbished products may contain a mixture of new and previously used parts. This does not affect their requirement to match their description and meet applicable legal standards.

4. Quotes & Orders

Quotes are based on the specifications, prices and availability stated when issued. Any validity period will be shown on the quote.

Unless expressly stated otherwise, a quote is an invitation to place an order rather than acceptance of an order.

Your order is an offer to purchase. A contract is formed when we expressly confirm acceptance by email, another written message or in person. An automated acknowledgement or payment receipt alone does not constitute acceptance.

For purchases completed immediately in store, the contract is formed when we accept the purchase and payment.

Before accepting an order, we may decline it because of stock shortages, an obvious pricing error or another reasonable reason. We will explain this and refund any payment taken.

Once an order has been accepted, we will not increase the agreed price or make material changes to its specification without your agreement.

If an accepted order cannot be fulfilled, we will contact you promptly to discuss an alternative or provide a refund for the unfulfilled order. Your statutory remedies remain available.

5. Prices & Payments

All prices are listed in GBP (£).

PC Gamers Hub Ltd is not VAT registered and therefore does not charge VAT.

Delivery charges and any other compulsory charges will be disclosed before you place your order.

We accept cash and card in store, online PayPal payments where offered, and other payment methods expressly agreed with you.

Any deposit, payment schedule and balance due will be confirmed before you commit to an order. Unless otherwise agreed, payment must be completed before goods are dispatched or handed over.

Online payments are handled by the payment provider. We do not receive or store your full payment-card details through online checkout.

Where offered at checkout, PayPal Pay in 3, Klarna or other finance options are available online only, subject to eligibility, approval and the provider’s terms.

Deposits are not automatically non-refundable. Any amount retained following cancellation must be lawful, fair and reflect a loss we are entitled to recover. Statutory cancellation rights take priority.

Refunds will normally be made using the original payment method unless you expressly agree otherwise. We do not charge a refund-processing fee.

6. Delivery & Collection

Complete PC Systems

All complete PC systems, including pre-built PCs, custom-built PCs and refurbished desktop PC systems, are available for in-store collection only.

Collection is from:

We do not offer delivery for complete PC systems.

Delivery Of Eligible Products

Where delivery is offered on our website, eligible products can be delivered to UK mainland addresses.

Available delivery services, postcode restrictions, charges and estimated delivery times will be shown before checkout. Where delivery is unavailable for an address or product, this will be stated before an order is accepted.

We do not offer delivery outside the UK mainland.

An order containing a collection-only PC must be collected in store unless we expressly agree separate delivery arrangements for the other eligible items.

Delivery Times & Delays

We will supply goods within the agreed timeframe. Unless a different period has been agreed, delivery will take place without undue delay and within 30 days of the contract being made.

If we become aware of a significant delay, we will contact you. Your legal rights concerning late delivery, including cancellation where applicable, remain unaffected.

Delivery Responsibility

For consumer purchases delivered by a carrier we arrange, goods remain our responsibility until they are physically received by you or a person you nominate to receive them.

Please provide an accurate address and tell us promptly about any errors.

If delivery fails because of an incorrect address supplied by you or a missed delivery, we may charge reasonable additional delivery costs where you are responsible. We will explain and agree those costs before arranging redelivery.

Damage, Missing Items & Lost Parcels

Please inspect your order as soon as reasonably possible and contact us promptly about damage, missing items or non-delivery. Photographs and packaging may help us investigate.

A delay in reporting does not automatically remove your statutory rights. You do not need to resolve a claim directly with our courier before contacting us.

7. Reservations & In-Store Collection

Items reserved through our Limited Time Offers page are normally held for a maximum of 7 days from confirmation of the reservation unless otherwise agreed.

A reservation without a binding purchase commitment is not itself a completed sale. We will make clear whether you are reserving an item or placing an order.

Please wait for confirmation that your order is ready before travelling to collect it.

We may request your order confirmation and reasonable evidence that you are authorised to collect the goods.

If a reservation is not collected within the agreed period, we may release the item after attempting to contact you.

For paid orders, we will contact you to arrange collection or discuss cancellation. Failure to collect does not automatically mean that you forfeit your payment.

8. Repairs, Diagnostics & Upgrades

We will carry out agreed work with reasonable care and skill.

Before starting chargeable work, we will explain any diagnostic fee, the proposed work and the agreed price or basis for calculating it.

A diagnostic fee may remain payable if you decline a repair or a device cannot be repaired, provided this was explained and agreed beforehand.

We will seek your approval before carrying out additional chargeable work outside the agreed scope.

Repair times are estimates unless a specific completion date has been agreed. We will inform you of significant delays or newly discovered faults.

Some faults are intermittent or cannot be identified without further investigation. We do not guarantee that every device can be repaired, but this does not reduce our responsibility for the standard of work performed.

We are not responsible for pre-existing faults merely because a device is in our possession. However, we remain responsible for loss or damage for which we are legally liable.

9. Data, Software & Customer Devices

Please back up important files before handing over a device.

Tell us beforehand if you require data recovery, a backup service or preservation of particular files. These services are included only where expressly agreed.

Some repairs require an operating-system reset, drive replacement or software reinstallation. We will obtain your authorisation before deliberately erasing data, except where that erasure is already part of work you have expressly authorised.

Only provide passwords or access details reasonably needed for the agreed work. You must be authorised to provide access to the device and its contents.

We will access personal information only as reasonably necessary for the agreed service and handle it in accordance with our Privacy Policy.

We cannot guarantee recovery of data from faulty storage. Backup advice does not exclude our responsibility for loss caused by a failure to exercise reasonable care and skill or any other liability that cannot lawfully be excluded.

10. Custom PC Builds & Compatibility

We will confirm the agreed specification, price, estimated completion time and any deposit before accepting a custom-build order.

We will obtain your agreement before substituting a component that changes the agreed specification.

Please tell us about any particular software, games, peripherals or performance requirements before ordering.

Performance figures are estimates unless expressly guaranteed in writing. Results can vary with settings, software versions and other conditions.

When purchasing standalone components, please check compatibility with your existing equipment and follow installation instructions.

Where you rely on our advice after giving us the relevant information, we remain responsible for the advice we provide and any applicable obligation concerning fitness for a particular purpose.

11. Warranty

Unless a longer period is stated at the time of sale:

• New complete PC systems supplied by us include a 12-month commercial warranty.
• New components supplied by us include a 12-month commercial warranty.
• Refurbished systems, laptops and components include a 30-day commercial warranty.

The warranty begins when you receive or collect the goods. Any separate repair guarantee will be confirmed when the work is agreed.

These warranties are provided by PC Gamers Hub Ltd, 126 Milkstone Road, Rochdale, Lancashire, OL11 1NU, and apply to goods supplied by us in the UK.

Warranty Exclusions

Our commercial warranty does not cover faults caused by:

• Accidental or physical damage
• Liquid damage
• Misuse, neglect or unsuitable operating conditions
• Incorrect customer installation or handling
• Repairs or modifications that cause the fault
• External electrical damage
• Normal wear and tear

Examples may include bent socket or CPU pins, cracked circuit boards and damage caused by incorrect connections. Such damage does not automatically remove coverage for an unrelated fault.

Opening a case, fitting an upgrade or using another repairer does not by itself cancel your statutory rights.

Making A Claim

Contact us with proof of purchase and a description of the fault. We will explain the inspection and return arrangements.

We will not charge for a remedy you are legally entitled to receive free of charge. Any optional chargeable investigation or work must be explained and agreed beforehand.

Manufacturer warranties are additional to your rights against us. You do not have to pursue the manufacturer instead of us when making a statutory claim.

Commercial warranty periods do not limit the duration of your statutory rights.

12. Faulty Goods & Unsatisfactory Services

Goods supplied to consumers must be as described, of satisfactory quality and fit for any particular purpose covered by the contract.

For refurbished goods, relevant considerations include their age, price, description and any defects clearly disclosed before purchase.

Consumers generally have a 30-day short-term right to reject goods that do not meet the required standard and obtain a refund.

After this period, you will generally be entitled to a repair or replacement, subject to the applicable legal conditions. A price reduction or final right to reject may become available where the statutory conditions are met, including an unsuccessful repair or replacement.

Where a fault becomes apparent within the first six months, it is generally presumed to have been present when the goods were supplied unless we establish otherwise or that presumption is incompatible with the nature of the goods or fault.

We will bear reasonable return costs where goods are faulty or otherwise do not conform to the contract.

If services are not performed with reasonable care and skill, you may be entitled to repeat performance or a price reduction under applicable law.

13. Cancellation & Change-Of-Mind Returns

Purchases Made In Store

For purchases concluded in store, we do not offer a general change-of-mind return entitlement unless expressly agreed.

This does not affect rights relating to faulty, misdescribed or otherwise non-conforming goods.

Purchases Made Online, By Telephone Or At A Distance

For qualifying consumer distance contracts, you may cancel without giving a reason from the time the contract is made until 14 days after the day you, or your nominated recipient, receive the goods.

For collection orders concluded at a distance, this period runs from the day after collection. Collection only does not itself remove distance-selling rights.

Tell us clearly that you wish to cancel by email, post, telephone or another clear statement. You may use the optional form in section 24.

You must send back or hand back the goods within 14 days after notifying us of cancellation.

For change-of-mind cancellations, you are responsible for the direct return costs, provided we informed you of this before the contract was made.

For goods that cannot normally be returned by post, we will provide the return-cost information required by law before purchase.

Please take reasonable care when packing returns. Original packaging is helpful but is not an absolute condition of exercising statutory rights.

Returns should be sent or brought to:

Refunds Following Cancellation

For a cancelled goods order, we will refund without undue delay and within 14 days after receiving the returned goods or evidence that you have sent them back, whichever is earlier.

Where we have offered to collect the goods, the applicable refund deadline runs from notification of cancellation.

If no goods have been supplied, we will refund without undue delay and within 14 days after you notify us of cancellation.

For a fully cancelled order, we will also refund the cost of our least expensive standard delivery option. Any extra amount paid for premium delivery need not be refunded.

Where legally permitted, we may deduct for diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

We do not charge a restocking fee for exercising a statutory cancellation right.

Custom Builds & Exceptions

A PC assembled from standard stocked components is not automatically excluded from distance-selling cancellation rights.

Where an item genuinely qualifies for a legal exception, such as goods made to an individual specification beyond a combination of standard stock options, we will explain the exception before purchase.

Other statutory exceptions may apply, including certain unsealed software or digital content supplied with the required consent and acknowledgement.

Exceptions to change-of-mind cancellation do not remove rights concerning faulty goods.

14. Cancellation Of Repair & Service Contracts

For a qualifying service contract concluded at a distance, consumers normally have 14 days from the day after the contract is made to cancel.

If you want work to begin during that period, we will obtain your express request.

If you then cancel, you may have to pay a proportionate amount for services supplied before cancellation, but only where the legal requirements for that charge have been met.

The cancellation right is lost once the service has been fully performed only where you expressly requested early performance and acknowledged that the right would be lost on full completion.

For services agreed in store, cancellation arrangements will be explained when the work is authorised. Any cancellation charge must be fair and reflect sums we are legally entitled to recover.

15. Customer Responsibilities

Customers are responsible for:

• Providing accurate contact, order and fault information
• Providing information about relevant compatibility or performance requirements
• Backing up important data
• Confirming ownership or authority to authorise work
• Paying agreed charges when due
• Collecting devices and orders within agreed timeframes
• Following reasonable operating and installation instructions

These responsibilities do not remove our obligations or your statutory rights.

16. Uncollected Devices

We will notify you when your device is ready for collection and make reasonable attempts to contact you if it remains uncollected.

Storage charges will apply only where they were clearly disclosed and agreed in advance, are reasonable and are lawfully recoverable.

We will not treat a device as abandoned or automatically take ownership because it has not been collected.

Any sale or other disposal of uncollected goods will take place only where legally permitted and after following the applicable notice requirements, including the Torts (Interference with Goods) Act 1977 where relevant.

Where goods are lawfully sold, we will account to you for any balance of the proceeds after deductions permitted by law.

17. Liability

We are responsible for foreseeable loss or damage caused by our breach of contract or failure to exercise reasonable care and skill.

We are not responsible for loss that was not reasonably foreseeable when the contract was made.

For consumer purchases, products are supplied for private use. We do not accept liability for business losses arising from their commercial use, to the extent permitted by law.

Nothing in these terms excludes or restricts liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of statutory obligations that cannot lawfully be excluded
• Any other liability that cannot legally be excluded or restricted

Business purchases may be subject to additional terms expressly agreed before the contract is made.

18. Website Use

You must not use our website for unlawful purposes or attempt to damage, disrupt or gain unauthorised access to the website or its systems.

We take reasonable care to keep product information accurate. If we identify an error affecting your order, we will contact you and explain your options.

Illustrative images may show accessories or example configurations. The product description and agreed specification determine what is included.

19. Privacy

We handle personal information in accordance with our Privacy Policy.

Please read that policy for information about how we collect, use and protect personal information.

20. Complaints

If you have a complaint, please contact us using the details below and provide your order or repair reference, a description of the issue and the outcome you are seeking.

We will investigate and respond within a reasonable time, keeping you informed where further investigation is needed.

If we cannot resolve a consumer complaint, we will provide information about an appropriate approved alternative dispute resolution provider and state whether we are willing or required to use that service, as required by law.

21. Changes To Terms

We may update these terms for future orders and services.

The version provided when your contract was made will continue to apply to that contract unless a change is required by law or expressly agreed with you.

22. Governing Law

These terms are governed by the law of England and Wales.

Consumers living elsewhere in the UK retain any mandatory protections and rights to bring proceedings in their home courts that applicable law provides.

If a provision is found unlawful or unenforceable, the remaining provisions will continue to apply where possible.

23. Contact Information

PC Gamers Hub Ltd
Company Number: 16544404

Registered Office, Trading, Collection & Returns Address:

Email:info@pcgamershub.co.uk
Phone:01706 801 010

24. Model Cancellation Form

Complete this form only if you wish to cancel a contract. You may also cancel by another clear statement using our contact details above.

How submission works:Submit opens a cancellation email draft in your email app. You must send that email to notify us. This page does not send the form directly. If your email app does not open, copy the prepared cancellation text and email it toinfo@pcgamershub.co.uk, or contact us by telephone or post.